Frequently Asked Questions

We offer museum-quality prints in a range of formats including fine art prints and framed prints. Each product is available in multiple sizes to suit any space.

Our prints are produced on archival-quality, gallery-grade paper and canvas using giclée printing techniques. Framed prints use solid wood frames with premium mounts. Every material is chosen for longevity and colour accuracy.

e colour-calibrate every print to ensure the closest possible match to the original image. That said, slight variations can occur between screens and printed media — this is normal across all professional printing and is not a defect.

Sizes vary by product type. Each product page shows the exact dimensions available. If you're unsure which size suits your space, feel free to get in touch and we'll help.

We ship worldwide. Our printing and fulfilment network spans multiple countries, which means most orders are produced and dispatched from a facility close to your delivery address, reducing transit times and environmental impact.

Most orders are produced within 2–5 business days, with delivery typically taking an additional 3–7 business days depending on your location. Framed and canvas products may take slightly longer due to the care involved in production.

Every order is packaged to gallery standards. Prints are flat-packed with protective layers, and framed products ship in reinforced packaging designed to prevent damage in transit.

Shipping speed depends on your location and the product ordered. Estimated delivery windows are shown at checkout. If you need something by a specific date, contact us before ordering and we'll let you know what's possible.

Yes. You'll receive a dispatch confirmation email with tracking details once your order has shipped.

We take packaging seriously, but if something arrives damaged, contact us within 14 days with a photo of the damage and we'll arrange a replacement at no cost.

Because every print is produced to order specifically for you, we're unable to accept returns for change of mind. If there's a quality issue or defect, we'll make it right.

Every print is produced to professional gallery standards. If you're not satisfied with the print quality, get in touch and we'll work with you to resolve it — whether that's a reprint or a refund.

Every photo on Eye of the Guide is captured by a professional guide during a real trip or experience. These aren't stock images - they're authentic moments from the water, the trail, or the field, taken by the people who live and breathe these adventures every day.

Absolutely - that's what we're built for. After your trip, your guide can share a link to your trip gallery where you can browse and order prints of your experience.

We print each image in the aspect ratio the guide captured it in, optimised for each product size. If you have a specific request, contact us and we'll do our best to accommodate it.

Each photograph remains the intellectual property of the guide who captured it. By purchasing a print, you're buying a physical reproduction for personal display — not the rights to the image.

Eye of the Guide is a platform that connects the world's best guides with the people they take on unforgettable experiences. Guides upload their trip photography, and guests can purchase museum-quality prints of their adventure - professionally printed, framed, and delivered to their door.

We work with a network of professional printing partners across multiple countries. Orders are routed to the facility nearest to the delivery address, ensuring faster shipping and reduced environmental impact.

Every printing partner in our network meets strict quality standards for colour accuracy, material grade, and packaging. We audit output regularly and stand behind every product with our quality guarantee.

You can reach us at hello@eyeoftheguide.com or through the contact form on our website. We aim to respond within 24 hours.