Refund policy
Refund Policy
Every Eye of the Guide print is made to order. We do not hold stock — your piece is produced for you after you place your order, using archival materials. That shapes the policy below.
Change of mind
Because each print is produced to order, we are unable to accept returns for change of mind, incorrect size or frame selection, or preference changes. Please check your size, frame and mount options carefully before completing checkout.
If you are a consumer in the UK or EU, this does not affect your statutory rights.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, contact us at hello@eyeoftheguide.com within 14 days of delivery.
To help us resolve it quickly, please include:
- Your order number
- Clear photos of the issue
- Photos of the packaging, if it was damaged in transit
Once approved, we will arrange a replacement at no additional cost to you. You will not be asked to pay return shipping on a damaged or incorrect item.
Refunds
We issue a refund where:
- a replacement is not possible, or
- there is a confirmed fault that cannot be resolved by reprinting.
Approved refunds are returned to your original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take a further few days to appear on your statement. If more than 15 business days have passed since we confirmed your refund, email hello@eyeoftheguide.com.
Cancellations
Orders cannot be cancelled once production has begun. If you need to amend or cancel an order, contact us as soon as possible after placing it and we will do everything we can to help.
Quality guarantee
Every print is produced to professional gallery standards. If you are not satisfied with the quality of the print itself, get in touch and we will work with you to put it right — whether that is a reprint or a refund.
Contact
Eye of the Guide
hello@eyeoftheguide.com