Shipping policy

Where we ship

We ship worldwide. Our printing and fulfilment network spans multiple countries, so most orders are produced and dispatched from a facility close to your delivery address. This shortens transit times and reduces the environmental cost of getting your print to you.

Production and delivery times

Every print is made to order. Most orders are produced within 3–5 business days, with delivery typically taking a further 5–10 business days depending on your location. Framed and canvas pieces may take slightly longer, due to the care involved in production.

Estimated delivery windows are shown at checkout. If you need an order by a specific date, contact us before ordering at hello@eyeoftheguide.com and we will tell you what is possible.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the product ordered. The full amount payable is shown before you complete your order.

Import duties and taxes

Because orders are routed to the printing facility nearest you, most deliveries do not cross a customs border and no import charges arise.

Where an order does ship internationally, any import duties, customs charges or local taxes are set by the destination country and are the recipient's responsibility. These charges are not collected at checkout — the carrier will bill you directly, usually before the parcel is released for delivery. We have no control over these charges and cannot predict their amount. Please check your own country's rules before ordering if you are concerned.

We cannot refund orders that are returned to us because import charges were refused or left unpaid.

Tracking

You will receive a dispatch confirmation email with tracking details once your order has shipped. If tracking has not updated within 10 days of dispatch, contact us and we will investigate with the carrier.

Packaging

Every order is packaged to gallery standards. Prints are flat-packed with protective layers, and framed pieces ship in reinforced packaging built to survive transit.

Damaged or lost deliveries

If your order arrives damaged, contact us within 14 days of delivery with photographs of the damage and the packaging, and we will arrange a replacement at no cost. See our Refund Policy for full details.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot redirect an order once production has begun, and we are unable to replace orders lost because of an incorrect or incomplete address.

Contact

Eye of the Guide
hello@eyeoftheguide.com